Broadband Field Technician I - Vehicle Provided & Growth

Kinsley Power Systems; Ames (IA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Company provided vehicle and gas card

Tools, tablet, and phone provided

Health, vision, and dental insurance

Paid vacation and holidays; flex PTO

401K with company match

Education enrichment up to $5,000/year

Job summary

Mediacom Communications is seeking a Broadband Specialist I to perform on-site installations of cable television and broadband services in customers’ homes. You will drive a company van, handle installations, changes of service, and customer requests, delivering a superior customer experience.

You will learn and perform various duties including wiring, testing, and equipment installs while adhering to FCC rules and company policies.

Qualifications

• No experience required.
• High school diploma or GED required.
• Valid driver’s license with satisfactory driving record.
• General mechanical and consumer devices knowledge.
• Ability to interact with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours including evenings, weekends, holidays, and overtime.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment; ladders or other structures as needed.
• Lift and carry loads up to 100 lbs.; Work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Skills

Customer interaction

Communicating with customers

Mechanical knowledge

Flexible hours

Driver's license

Education

High school diploma or GED

Job description

Mediacom Communications is seeking a Broadband Specialist I to perform on-site installations of cable television and broadband services in customers’ homes. You will drive a company van, handle installations, changes of service, and customer requests, delivering a superior customer experience.

You will learn and perform various duties including wiring, testing, and equipment installs while adhering to FCC rules and company policies.