Broadband Dispatcher II: Route & Tech Coordination

Astound; Waco (TX); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with match

Medical, dental, vision, life, STD

Paid time off (80 hours)

Floating holidays

Paid holidays (7 days)

Paid sick leave

Tuition reimbursement

Employee discount

Descripción de la vacante

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and groundbreaking digital experiences. The role involves assisting with technician routes, coordinating with field staff, and handling customer interactions to ensure full satisfaction.

We offer a comprehensive benefits package and competitive hourly pay for a full-time position in Texas. As part of our team, you’ll contribute to a culture of excellence, grow with personalized training,

Formación

• High school diploma or equivalent.
• 0 years experience.
• Proficient with Microsoft Office and Google Suite.
• Excellent written and verbal communication.

Responsabilidades

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Conocimientos

Microsoft Office

G-Suite

Effective communication

Educación

High school diploma or equivalent

Descripción del empleo

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and groundbreaking digital experiences. The role involves assisting with technician routes, coordinating with field staff, and handling customer interactions to ensure full satisfaction.

We offer a comprehensive benefits package and competitive hourly pay for a full-time position in Texas. As part of our team, you’ll contribute to a culture of excellence, grow with personalized training,