Broadband Dispatcher II - Route & Tech Coordination

Astound; San Luis Obispo (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options including medical,-d

Paid Time Off/Vacation: 80 hours+

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: varies by state/local

Tuition reimbursement program

Employee discount program

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficient with Microsoft Office.
• Proficient with G-Suite.
• Excellent written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable