Broadband Dispatch & Customer Connectivity Specialist

Astound; Lanham (MD); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer

Medical, dental, vision, life and STD

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

A Day in the Life: monitor technician routes, maintain communication with technicians, complete pre-calls to customers, conduct post-install surveys, and verify ICOMS accounts against work orders.

We offer a comprehensive benefits package and an hourly base pay range of $16 to $25 for regular full-time employment in Lanham, MD.

Qualifications

• High school diploma or equivalent required.
• 0 years experience.
• Proficiency in Microsoft Office and G-Suite.
• Effective written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Communication skills

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

A Day in the Life: monitor technician routes, maintain communication with technicians, complete pre-calls to customers, conduct post-install surveys, and verify ICOMS accounts against work orders.

We offer a comprehensive benefits package and an hourly base pay range of $16 to $25 for regular full-time employment in Lanham, MD.