Broadband Dispatch Specialist

Astound; Millersville (MD); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and digital experiences for customers and businesses. This role sits within our field operations support team, partnering with technicians to ensure smooth installations and service delivery.

We value growth, training, and an inclusive environment. Base salary ranges hourly with bonus opportunities; benefits include 401k, health coverage, PTO, and tuition reimbursement.

Qualifications

• High school diploma or equivalent required.
• Strong skills in Microsoft Office and G-Suite.
• Excellent written and verbal communication abilities.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication skills

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and digital experiences for customers and businesses. This role sits within our field operations support team, partnering with technicians to ensure smooth installations and service delivery.

We value growth, training, and an inclusive environment. Base salary ranges hourly with bonus opportunities; benefits include 401k, health coverage, PTO, and tuition reimbursement.