Broadband Dispatcher I: Route Coordinator & Technician Liaison

Astound; Odessa (TX); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a customer service coordinator in Texas to support technician routes and customer communications. The role emphasizes accurate documentation, friendly service, and collaboration with field teams.

Ideal candidates have a high school diploma and strong written/verbal communication. The position offers full-time hours in a fast-paced environment with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Ability to use Microsoft Office and G-Suite for daily tasks.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication skills (spoken

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a customer service coordinator in Texas to support technician routes and customer communications. The role emphasizes accurate documentation, friendly service, and collaboration with field teams.

Ideal candidates have a high school diploma and strong written/verbal communication. The position offers full-time hours in a fast-paced environment with competitive hourly pay and benefits.