Broadband Dispatcher I: Coordinate Field Techs & Routes

Astound; San Francisco (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off

Floating Holidays

Paid Holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a customer support-oriented individual to assist route planning and communications for telecom technicians in San Francisco. This full-time on-site role offers an hourly base pay and opportunities for bonuses and benefits.

You will coordinate with technicians, perform pre-calls and post-install surveys, and verify ICOMS accounts against work orders while contributing to a high-quality customer experience.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a customer support-oriented individual to assist route planning and communications for telecom technicians in San Francisco. This full-time on-site role offers an hourly base pay and opportunities for bonuses and benefits.

You will coordinate with technicians, perform pre-calls and post-install surveys, and verify ICOMS accounts against work orders while contributing to a high-quality customer experience.