Broadband Dispatcher I — Route Coordination & Support

Astound; Crestwood (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a detail-oriented entry-level Dispatch/Support Associate in Illinois to assist the field team. You will monitor technician routes, maintain communication with crews, and perform pre-call tasks to customers while verifying ICOMS accounts against work orders.

The ideal candidate has a high school diploma, beginner-friendly computer skills (Microsoft Office, G-Suite), and excellent written and verbal communication to support service delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• 0 years of experience required.
• Proficient with Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Effective communication

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a detail-oriented entry-level Dispatch/Support Associate in Illinois to assist the field team. You will monitor technician routes, maintain communication with crews, and perform pre-call tasks to customers while verifying ICOMS accounts against work orders.

The ideal candidate has a high school diploma, beginner-friendly computer skills (Microsoft Office, G-Suite), and excellent written and verbal communication to support service delivery and customer satisfaction.