Bridal Alterations Specialist

David; North Charleston (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards, assisting customers in person, over the phone, and virtually. You will collaborate with stylists to advise on gown fit and customization while maintaining brand standards and a flawless alterations room.

The role emphasizes friendly customer service, technical sewing skills, and the ability to manage multiple customers while upholding a dress-code policy and store-wide service levels.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years retail experience in apparel or specialty store environment.
• Sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS (Point of Sale) system is a plus.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, and via virtual chats.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain alterations room clean and organized; ensure quality control on garments before delivery.
• Resolve customer questions by providing product and service information; build long-term relationships.

Skills

Customer service

Communication

Problem solving

Sewing

Education

High school diploma or equivalent

Retail apparel experience

Sewing experience

POS experience a plus

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards, assisting customers in person, over the phone, and virtually. You will collaborate with stylists to advise on gown fit and customization while maintaining brand standards and a flawless alterations room.

The role emphasizes friendly customer service, technical sewing skills, and the ability to manage multiple customers while upholding a dress-code policy and store-wide service levels.