Bridal Alterations Concierge - Five-Star Service

David's Bridal, Inc.; Potomac Mills (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional customer care in the alterations department. You will welcome customers, handle appointments, answer calls, and ensure garments are pressed, steamed, and ready for pickup.

You will promote alterations services, maintain high store standards, and support cash wrap activities while building relationships to drive loyalty. This role reports to the Store Manager.

Qualifications

• Welcomes customers with genuine enthusiasm and adapts communication to solve problems.
• Manages customer flow using systems to deliver five-star service.
• Follows service vows and operational checklists.
• Handles multiple customers and resolves issues confidently.
• Promotes alterations services and personalization options.
• Maintains store standards, cleanliness and dress-code adherence.
• Assists with appointments and escorts customers to alterations.
• Performs pressing, steaming, and quality checks on garments.
• Builds long-term relationships to drive satisfaction and loyalty.
• Supports inventory and cash wrap processes with accuracy.
• Seeks guidance from Alterations Manager for unresolved issues.
• Keeps alterations room clean and organized.
• Performs duties as assigned by store management.

Responsibilities

• Greet customers in person, on the phone, or via chat and resolve inquiries clearly.
• Schedule and manage alterations appointments to optimize store flow.
• Escort customers to alterations and ensure timely delivery of garments.
• Press, steam, and inspect garments to meet quality standards.
• Promote alterations services and personalized options to boost sales.
• Maintain clean, organized work and display areas and follow dress-code policies.

Skills

Customer service

Communication

Phone skills

Problem solving

Appointment scheduling

Education

High school diploma or equivalent

Retail apparel experience

Prior sewing experience

Computerized POS experience

Tools

POS system

Garment care & pressing

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional customer care in the alterations department. You will welcome customers, handle appointments, answer calls, and ensure garments are pressed, steamed, and ready for pickup.

You will promote alterations services, maintain high store standards, and support cash wrap activities while building relationships to drive loyalty. This role reports to the Store Manager.