Alterations Concierge: Five-Star Customer Experience

David's Bridal; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early!

Dream Maker Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Job summary

David's Bridal is seeking an Alterations Customer Service Representative to assist customers in-person, over the phone, and via online channels. You will manage alteration appointments, answer questions about services, and ensure a five-star customer experience.

The role supports the Alterations team in delivering high-quality garment alterations, press, and customer care, while maintaining store standards and POS operations.

Qualifications

• High school diploma or equivalent.
• 1-2 years of retail apparel experience preferred.
• Sewing experience helpful for alterations tasks.
• Comfort with computerized POS systems.

Responsibilities

• Greet customers in person, on phone and online with warmth and clarity.
• Schedule and manage alterations appointments and pickups.
• Assist customers with alterations options and pricing.
• Operate POS and assist with checkout with accuracy.
• Maintain clean, organized alterations area and room.

Skills

Customer service

Retail experience

Sewing experience

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

David's Bridal is seeking an Alterations Customer Service Representative to assist customers in-person, over the phone, and via online channels. You will manage alteration appointments, answer questions about services, and ensure a five-star customer experience.

The role supports the Alterations team in delivering high-quality garment alterations, press, and customer care, while maintaining store standards and POS operations.