Alterations Concierge — Five-Star Customer Experience

David's Bridal, Inc.; Arlington (TX); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Employee Discounts

Vision Care

401K Program

Paid Time Off

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will greet customers, manage appointments, process transactions, and promote alterations services to ensure a five-star customer experience.

The role requires basic sewing familiarity, POS experience, and the ability to work in a fast-paced retail environment. This part-time position emphasizes a welcoming, organized store and attentive customer care.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Welcome all customers in person, over the phone, or virtually with enthusiasm and clear communication.
• Use store systems to manage customer flow and deliver five-star service.
• Meet service vows and assist customers with needs and questions.
• Provide an exceptional service experience to multiple customers and address concerns confidently.
• Explain how alterations can enhance the dress for events and promote alterations services.
• Maintain store standards and promote a flawless shopping experience.
• Greet and escort customers to alterations for appointments; press, steam, and spot-clean garments.
• Inspect altered items for quality before delivery to customers.
• Support inventory tasks and processing of special orders and pickups.
• Assist with cash wrap and accurate transactions; escalate issues to Alterations Manager when needed.
• Keep alterations room clean and organized; perform duties as assigned.

Skills

Customer service

Communication

POS systems

Multitasking

Education

High school diploma or equivalent

Tools

POS (Point of Sale) system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will greet customers, manage appointments, process transactions, and promote alterations services to ensure a five-star customer experience.

The role requires basic sewing familiarity, POS experience, and the ability to work in a fast-paced retail environment. This part-time position emphasizes a welcoming, organized store and attentive customer care.