Alterations Concierge - Five-Star Customer Service

David's Bridal, Inc.; Evansville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver a high-touch customer experience in our alterations department.

You will welcome customers, manage appointments, and coordinate alterations with the in-store team to ensure ready-for-pickup items meet quality standards. The role emphasizes friendly communication, problem solving, and efficient action at the POS while maintaining store appearance and service vows.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Manage customer flow using systems to deliver five-star experience.
• Assist with alterations appointments and services.
• Provide exceptional service to multiple customers and resolve concerns confidently.
• Explain how alterations contribute to the dress for events and upsell services.
• Promote alterations services and personalization options.
• Maintain store standards and promotional readiness.
• Greet and escort customers to alterations and ensure smooth pickups.
• Press, steam, and spot clean merchandise as needed.
• Inspect garments for quality before delivery to customers.
• Build long-term relationships to drive satisfaction and loyalty.
• Support inventory tasks and special orders for merchandise.
• Handle transactions accurately at the cash wrap.
• Seek help from Alterations Manager for unresolved issues.
• Keep alterations area clean and organized.
• Perform duties as assigned by store management.

Skills

Phone skills

Conflict resolution

Customer service

Cash handling

Education

High school diploma or equivalent degree

1-2 years prior retail experience in apparel or specialty store

Prior sewing experience helpful

Prior experience with computerized POS system

Tools

POS system

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver a high-touch customer experience in our alterations department.

You will welcome customers, manage appointments, and coordinate alterations with the in-store team to ensure ready-for-pickup items meet quality standards. The role emphasizes friendly communication, problem solving, and efficient action at the POS while maintaining store appearance and service vows.