Alterations Concierge: Five-Star Customer Experience

David's Bridal, Inc.; Independence (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to welcome customers, answer phones, take appointments, and ensure alterations are ready for pickup.

You will help deliver a five-star customer experience and collaborate with the Alterations team and Store Manager. Responsibilities include pressing garments, guiding customers through alterations, promoting services, upholding store standards, and solving service issues while maintaining a friendly, professional

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store a plus.
• Prior sewing experience helpful but not required.
• Experience with POS systems preferred.

Responsibilities

• Welcome customers in person, over the phone, and via chat with friendly enthusiasm.
• Manage customer flow to deliver a five-star experience.
• Schedule appointments and ensure alterations are ready for pickup.
• Press, steam, and inspect garments to ensure quality before delivery.
• Promote alterations services and assist with inventory and checkout.
• Escalate issues to leadership when needed and support the Alterations team.

Skills

Customer service

Phone skills

Conflict resolution

Problem solving

Retail experience

Education

High school diploma

Tools

POS system

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to welcome customers, answer phones, take appointments, and ensure alterations are ready for pickup.

You will help deliver a five-star customer experience and collaborate with the Alterations team and Store Manager. Responsibilities include pressing garments, guiding customers through alterations, promoting services, upholding store standards, and solving service issues while maintaining a friendly, professional