Alterations Concierge & Customer Service

David's Bridal, Inc.; Long Beach (CA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Get Paid Early

Referral Program

Dream Maker Discount

Vision Care

Supplemental Insurance

Pet Insurance

Job summary

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to deliver exceptional service in the alterations department.

You will greet customers, manage appointments, press garments, and ensure pickups are ready, all while upholding store standards and brand expectations. The role emphasizes five-star service, teamwork with the Alterations Manager, and proactive communication about alterations that enhance the customer’s event experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems is preferred.

Responsibilities

• Welcome and assist customers in person, over the phone, and via chats with a friendly, solution-focused approach.
• Manage customer flow using store systems to deliver a five-star experience.
• Support alterations appointments, pressing, steaming, and pickup readiness.
• Communicate how alterations impact dress customization and event goals.
• Promote alterations services and personalization options; maintain clean, organized work areas.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to deliver exceptional service in the alterations department.

You will greet customers, manage appointments, press garments, and ensure pickups are ready, all while upholding store standards and brand expectations. The role emphasizes five-star service, teamwork with the Alterations Manager, and proactive communication about alterations that enhance the customer’s event experience.