Alterations Concierge — Five-Star Customer Experience

David's Bridal; Phoenix (AZ); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Dayforce Wallet – Get Paid Early!

Referral incentive program

Dream Maker discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star service experience to customers and support the alterations department. You will greet customers, schedule appointments, answer phones, and oversee garment pressing and pickup readiness.

You will collaborate with the Alterations team to upsell services, maintain store standards, and ensure a flawless shopping experience, with duties assigned by the store manager in a part-time role.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Welcome customers in person, over the phone, and via virtual chats with enthusiasm and clear communication.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and assist with repairs, pressing, and fittings.
• Build relationships to meet customer satisfaction and loyalty.
• Assist with inventory and cash wrap processes.

Skills

Customer service

Communication

Phone skills

Problem solving

Upselling

Education

High school diploma

Retail experience aPlus

Tools

POS system

Computer basics

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star service experience to customers and support the alterations department. You will greet customers, schedule appointments, answer phones, and oversee garment pressing and pickup readiness.

You will collaborate with the Alterations team to upsell services, maintain store standards, and ensure a flawless shopping experience, with duties assigned by the store manager in a part-time role.