Alterations Concierge — Customer Experience

David's Bridal, Inc.; Maple Shade Township (NJ); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Discounts for Identity Theft

Pet Insurance

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver a five-star experience in the alterations department. You will greet customers, book appointments, answer phones, press garments, and ensure readiness for pickups.

You’ll work closely with the Alterations team to promote services, maintain store standards, and help customers feel celebrated while maintaining a friendly, efficient service flow.

Qualifications

• Greet customers with enthusiasm and resolve issues over multiple channels.
• Use store systems to manage customer flow and deliver five-star service.
• Meet service vows and support alterations needs and checkout processes.

Responsibilities

• Welcome customers in person, on phone, or chat with friendly enthusiasm.
• Schedule appointments and manage alterations workflow.
• Press, steam, and inspect garments before delivery.
• Promote alterations services and customization options.
• Maintain store cleanliness and promotional readiness.
• Process transactions accurately at the cash wrap.

Skills

Customer service

Phone etiquette

Problem solving

Communication skills

Education

High school diploma or equivalent

Retail experience

Sewing experience helpful

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver a five-star experience in the alterations department. You will greet customers, book appointments, answer phones, press garments, and ensure readiness for pickups.

You’ll work closely with the Alterations team to promote services, maintain store standards, and help customers feel celebrated while maintaining a friendly, efficient service flow.