Breast Health Center Scheduler & Patient Experience Pro

RiseMe; Saint Paul (MN); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Retirement planning

Continuous learning opportunities

Job summary

HealthPartners in Minnesota is seeking a Scheduling/Reception specialist to handle patient appointment scheduling, reception, clerical tasks, and insurance verification. The role requires strong communication, HIPAA awareness, and the ability to manage multiple tasks in a fast-paced environment.

The position offers 40 hours weekly, Monday–Friday, with a focus on delivering excellent customer service to patients, visitors, and staff.

Qualifications

• 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role.
• Excellent communication and interpersonal skills.
• Ability to write, read, and speak English clearly.
• Ability to deliver an exceptional customer experience to both internal and external customers.
• Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.
• Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.
• Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.
• Strong organizational skills and ability to function both as a team member and autonomously.

Responsibilities

• Provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees.
• Schedule appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties.
• Knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions related to breast surgery, and medical/surgical terminology; communicate effectively in a professional manner.

Skills

Excellent communication

Interpersonal skills

English proficiency

Customer service

Ability to work under pressure

HIPAA knowledge

Organizational skills

Tools

EPIC medical records

Job description

HealthPartners in Minnesota is seeking a Scheduling/Reception specialist to handle patient appointment scheduling, reception, clerical tasks, and insurance verification. The role requires strong communication, HIPAA awareness, and the ability to manage multiple tasks in a fast-paced environment.

The position offers 40 hours weekly, Monday–Friday, with a focus on delivering excellent customer service to patients, visitors, and staff.