Breakdown Dispatch Specialist – 24/7 Fleet Support

Cox Automotive; Manheim (PA); Presencial; USD 2.503.000 - 3.762.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Bonus programs

Health insurance

401(k) with company match

Professional development

Descripción de la vacante

Cox Automotive is seeking a Breakdown Coordinator to support our fleet operations in Manheim, PA. You will coordinate dispatch of service providers for breakdowns, ensuring timely repairs and clear communication with customers and supervisors.

This role operates in a 24/7 schedule with varying shifts to ensure market coverage. A strong dispatching background and multitasking ability are essential for success in a fast-paced automotive environment.

Formación

• High school diploma or GED; 3 years in dispatching for breakdown/ tire maintenance.
• Strong dispatching and multitasking skills.
• Experience in medium/heavy duty vehicle maintenance preferred.
• Alternative: 5 years of related field experience in dispatching for breakdowns.

Responsabilidades

• Assess and assign all open events.
• Verify proper authorization to dispatch events.
• Assign the nearest service provider for repairs.
• Advise customer of ETA and follow their requirements.
• Inform supervisor on duty of delays or problems with repairs.
• Address problems and customer inquiries as they arise.

Conocimientos

Dispatching

Multitasking

Problem solving

Educación

High school diploma or GED

Descripción del empleo

Cox Automotive is seeking a Breakdown Coordinator to support our fleet operations in Manheim, PA. You will coordinate dispatch of service providers for breakdowns, ensuring timely repairs and clear communication with customers and supervisors.

This role operates in a 24/7 schedule with varying shifts to ensure market coverage. A strong dispatching background and multitasking ability are essential for success in a fast-paced automotive environment.