Brand & Vendor Sales Ambassador

Macy's, Inc.; Natick (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s, Inc. is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and serve as the expert for the vendor/brand you represent, while communicating customer needs to leadership and vendor teams.

Full-time or part-time schedules are available, with hours aligned to business needs. This role emphasizes superior service, brand representation, and active participation in vendor events and store

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time 12-24 hours.
• Must be comfortable with computers, mobile devices, and radio frequency equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.

Skills

Customer service

Upselling

Communication skills

Time management

Teamwork

Tools

POS systems

Mobile devices

RF equipment

Job description

Macy’s, Inc. is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and serve as the expert for the vendor/brand you represent, while communicating customer needs to leadership and vendor teams.

Full-time or part-time schedules are available, with hours aligned to business needs. This role emphasizes superior service, brand representation, and active participation in vendor events and store