Brand Experience & Sales Ambassador

Macy's; City of Yonkers (NY); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and serve as the expert for the vendor/brand you represent, coordinating with store leadership and vendor communities.

Full-time schedules vary around 30+ hours per week with benefits, including health coverage, 401(k) match, PTO, and holidays. Build brand-specific client networks and lead vendor events to meet sales goals.

Qualifications

• Minimum 1 year retail or selling experience.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Comfort with technology and store devices.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Relationship building

Sales driven

Communication skills

Team player

Time management

Customer service

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and serve as the expert for the vendor/brand you represent, coordinating with store leadership and vendor communities.

Full-time schedules vary around 30+ hours per week with benefits, including health coverage, 401(k) match, PTO, and holidays. Build brand-specific client networks and lead vendor events to meet sales goals.