Brand & Vendor Sales Ambassador

Macy's; Wayne (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and act as the expert for designated vendors and brands in your area.

Full-time schedule generally 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, and holidays. Role requires strong communication and relationship-building skills and the ability to work with store leadership and stylists.

Qualifications

• 1 year minimum retail or selling experience required.
• Ability to build relationships and convert customers into clients.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan and lead customer-facing vendor sponsored events with vendor partners to meet sales goals.
• Familiar with Macy's point of sale systems and company devices to complete sales warmly.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills

Retail sales

Relationship building

Upselling

Communication

Teamwork

POS systems

Mobile devices

RF equipment

Tools

POS systems

Mobile devices

RF equipment

Job description

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and act as the expert for designated vendors and brands in your area.

Full-time schedule generally 30+ hours per week; benefits include health coverage, 401(k) match, paid time off, and holidays. Role requires strong communication and relationship-building skills and the ability to work with store leadership and stylists.