Brand Loyalty Specialist & Tech Concierge

Apple; Natick (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

Apple Retail in Natick is seeking a full-time Specialist to build brand loyalty by understanding customer needs and recommending Apple products and services. You will deliver a unique, hands-on customer experience and educate shoppers on how to buy.

You will stay up-to-date on Apple offerings, support peers, and contribute to an inclusive store culture while helping customers find ownership opportunities and ensuring accurate guidance.

Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Apple products knowledge

Personalize solutions

Fast-paced environment

Teamwork

Curiosity and learning

Confidential information handling

Job description

Apple Retail in Natick is seeking a full-time Specialist to build brand loyalty by understanding customer needs and recommending Apple products and services. You will deliver a unique, hands-on customer experience and educate shoppers on how to buy.

You will stay up-to-date on Apple offerings, support peers, and contribute to an inclusive store culture while helping customers find ownership opportunities and ensuring accurate guidance.