Brand Experience Specialist

Apple; Massachusetts; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Discounted Apple products

Job summary

Apple Retail in Massachusetts is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll deliver a customer service experience that is unique, by understanding customer needs and customizing recommendations.

You will stay current on Apple products and purchase options, educate customers, and support peers with knowledge about products and services, contributing to an inclusive store environment.

Qualifications

• Availability to work a schedule based on business needs including nights and weekends.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them effectively.
• Experience in fast-paced environments with multiple customers.
• Team-oriented and collaborative mindset.
• Willingness to learn about Apple products and third-party offerings.
• Trusted with sensitive information and upholding Apple values.

Responsibilities

• Deliver excellent service by understanding customer needs and identifying ownership opportunities.
• Present products and services and educate customers on relevant ways to buy.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge about Apple products and offerings.

Skills

Product knowledge

Job description

Apple Retail in Massachusetts is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll deliver a customer service experience that is unique, by understanding customer needs and customizing recommendations.

You will stay current on Apple products and purchase options, educate customers, and support peers with knowledge about products and services, contributing to an inclusive store environment.