Apple Retail Specialist: Build Loyal Owners, Elevate Service

Apple; Burlingame (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Stock options

Discounted products

Tuition reimbursement

Medical & dental

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience that is unlike any other.

A Specialist is curious—you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. You’ll stay up to date on Apple’s products, services, and purchase options.

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and holidays in retail.

Responsibilities

• Deliver excellent service by understanding customer needs and offering ownership opportunities.
• Present products and services and educate customers on relevant options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting with ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other store areas.
• Contribute to an inclusive environment by respecting differences and upholding Apple’s values.

Skills

Product knowledge

Customer service

Multi-tasking

Teamwork

Curiosity

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience that is unlike any other.

A Specialist is curious—you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. You’ll stay up to date on Apple’s products, services, and purchase options.