Brand Experience Specialist

Macy's; Glendale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

EAP services

Job summary

Macy's is seeking an Ambassador who drives sales by connecting with customers and sharing vendor product knowledge to upsell and build a repeat clientele. You will serve as the expert for designated brands and collaborate with store leadership and the vendor community to execute strategic merchandising initiatives.

Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

Qualifications

• Demonstrate ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Self-starter, able to work independently and as part of a team; must have excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Minimum 1 year previous selling or retail experience required.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Job description

Macy's is seeking an Ambassador who drives sales by connecting with customers and sharing vendor product knowledge to upsell and build a repeat clientele. You will serve as the expert for designated brands and collaborate with store leadership and the vendor community to execute strategic merchandising initiatives.

Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.