Brand & Customer Experience Ambassador

Macy's; Gilbert (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

8 holidays

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor knowledge to upsell and suggest items. You will cultivate repeat clientele and act as the expert for brands you represent, while communicating customer needs to leadership and vendor teams.

Full-time colleagues are scheduled 30+ hours per week with competitive pay, comprehensive health benefits, a 401(k) match, paid time off, eight holidays, and ongoing learning and leadership development within an

Qualifications

• Minimum 1 year selling/retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Able to lift 30 lbs and stand for long periods.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer-facing vendor sponsored events with partner vendor community.

Skills

Customer service

Upselling

Merchandising

Vendor liaison

Teamwork

Communication

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor knowledge to upsell and suggest items. You will cultivate repeat clientele and act as the expert for brands you represent, while communicating customer needs to leadership and vendor teams.

Full-time colleagues are scheduled 30+ hours per week with competitive pay, comprehensive health benefits, a 401(k) match, paid time off, eight holidays, and ongoing learning and leadership development within an