Brand Experience & Sales Ambassador

Macy's; West Arcadia (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor knowledge. You will upsell, build repeat clientele, and act as the expert for assigned brands within the store.

Hours vary by business needs, with full-time schedules typically 30+ hours per week and part-time 12-24 hours. The role emphasizes delivering exceptional customer experiences, collaborating with vendors and stylists, and executing merchandising initiatives that boost sales and margins.

Qualifications

• Minimum 1 year selling or retail experience required.
• Ability to build relationships and convert customers into clients.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide an exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, stylists, and store leadership.
• Maintain neat, signed sales floor for sales and markdowns.
• Drive sales and gross margin above company average.
• Build brand-specific clientele for local marketing.
• Execute vendor events to increase sales.

Skills

Retail experience

Customer service

Communication

Time management

Tools

POS systems

Job description

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor knowledge. You will upsell, build repeat clientele, and act as the expert for assigned brands within the store.

Hours vary by business needs, with full-time schedules typically 30+ hours per week and part-time 12-24 hours. The role emphasizes delivering exceptional customer experiences, collaborating with vendors and stylists, and executing merchandising initiatives that boost sales and margins.