Brand Sales Ambassador: Elevate Customer Experience

Macy's; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge across the store. You will cultivate repeat clientele and act as the expert for designated brands, communicating customer needs to leadership and vendors.

Full-time hours are typical, with 30+ hours weekly; benefits include health coverage, 401(k) matching, paid time off, holidays, and ongoing development. Band together with team to enhance in-store events and merchandising.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer facing vendor sponsored events with vendor partnership, achieving sales goals.

Skills

Customer service

Communication

Sales skills

POS systems

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge across the store. You will cultivate repeat clientele and act as the expert for designated brands, communicating customer needs to leadership and vendors.

Full-time hours are typical, with 30+ hours weekly; benefits include health coverage, 401(k) matching, paid time off, holidays, and ongoing development. Band together with team to enhance in-store events and merchandising.