Brand Experience Team Lead — Customer Service & Sales

URBN Urban Outfitters, Inc.; Burlington (MA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

PTO

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Burlington, MA is seeking a Key Holder to support store management, uphold brand standards, and drive sales through authentic customer connections.

You will lead by example, supervise daily operations, and help deliver a seamless shopping experience across in-store and curbside pickup, while maintaining visual standards.

This role requires flexible hours, strong customer focus, and a willingness to learn and grow within the URBN brand.

Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. in Burlington, MA is seeking a Key Holder to support store management, uphold brand standards, and drive sales through authentic customer connections.

You will lead by example, supervise daily operations, and help deliver a seamless shopping experience across in-store and curbside pickup, while maintaining visual standards.

This role requires flexible hours, strong customer focus, and a willingness to learn and grow within the URBN brand.