Store Keyholder: Elevate Customer Experience

URBN Urban Outfitters, Inc.; Rancho Cucamonga (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. located in Rancho Cucamonga is seeking a Key Holder to support the store leadership team in delivering outstanding customer experiences, driving sales, and maintaining daily operations.

This role serves as a brand ambassador with a focus on mentorship and process execution. You will collaborate with leadership to foster an inclusive, energetic environment, manage daily zones, and contribute to merchandising and omni-channel initiatives.

Qualifications

• Anthro brand fan and retail enthusiasm.
• Proven leadership experience in a store.
• Able to work nights, weekends and holidays.

Responsibilities

• Enhance customer experience by collaborating with leadership to create a welcoming environment.
• Drive sales and store metrics using KPIs to set team and zoning goals.
• Deliver a seamless omni-channel shopping experience through omni services.
• Support training and onboarding of new hires.
• Assist opening/closing, restocking, and facilities or IT issue resolution.
• Coordinate shipments and omni fulfillment with partners; maintain visual standards.
• Maintain store cleanliness and daily standards; stay current on visual messaging.
• Contribute to an inclusive environment and seek feedback from leadership.
• Support team morale through brand initiatives and employee recognition.

Skills

Brand fan

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

URBN Urban Outfitters, Inc. located in Rancho Cucamonga is seeking a Key Holder to support the store leadership team in delivering outstanding customer experiences, driving sales, and maintaining daily operations.

This role serves as a brand ambassador with a focus on mentorship and process execution. You will collaborate with leadership to foster an inclusive, energetic environment, manage daily zones, and contribute to merchandising and omni-channel initiatives.