Brand Experience Lead — Flexible Hours & Store Ops

URBN Urban Outfitters, Inc.; Carlsbad (CA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. in Carlsbad, CA is seeking a Key Holder to support the store management team in daily operations and to drive sales through genuine customer connections.

You will uphold brand standards, lead by example, and help deliver an omni-channel shopping experience while maintaining visual and service excellence; flexibility to work nights, weekends, and holidays is required. Join a team focused on brand culture, customer delight, and continuous learning, with opportunities to

Qualifications

• Passion for URBN/Urban Outfitters brand and retail culture.
• Experience leading a team and strong customer focus.
• Able to work nights, weekends, and holidays.
• Willingness to learn and grow within URBN.

Responsibilities

• Act as a brand representative reflecting company values.
• Lead by example to maintain a service culture and drive customer connections.
• Provide seamless omni-channel service using MPOS, POS, in-store & curbside pickup.
• Support opening/closing tasks and partner with store operations to maintain visuals and stock.

Skills

UO brand passion

Leadership experience

Team player

Flexible hours

Willingness to learn

Tools

POS/MPOS

Job description

URBN Urban Outfitters, Inc. in Carlsbad, CA is seeking a Key Holder to support the store management team in daily operations and to drive sales through genuine customer connections.

You will uphold brand standards, lead by example, and help deliver an omni-channel shopping experience while maintaining visual and service excellence; flexibility to work nights, weekends, and holidays is required. Join a team focused on brand culture, customer delight, and continuous learning, with opportunities to