Key Holder & Customer Experience Lead (Flexible Hours)

URBN Urban Outfitters, Inc.; Santa Rosa (CA); Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discounts

PTO

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Santa Rosa, CA is seeking a Key Holder to support the store leadership team in delivering exceptional customer service and driving sales through daily operations and brand standards.

You will mentor teammates, manage opening/closing procedures, assist with shipments, and promote an inclusive, high-energy environment. The role requires flexible hours, weekend availability, and a commitment to growth within the organization.

Qualifications

• Anthro brand fan.
• Leadership experience.
• Ability to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team to create an environment where customers feel welcome and valued.
• Drives sales and store metrics by using KPIs to set team and zoning goals.
• Uses omni-channel tools to deliver a seamless shopping experience through all omni services.
• Mentors and trains the associate team, including new-hire onboarding.
• Maintains store standards and daily operations; assists with shipments and markdowns.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Santa Rosa, CA is seeking a Key Holder to support the store leadership team in delivering exceptional customer service and driving sales through daily operations and brand standards.

You will mentor teammates, manage opening/closing procedures, assist with shipments, and promote an inclusive, high-energy environment. The role requires flexible hours, weekend availability, and a commitment to growth within the organization.