Brand Experience Lead: Customer-Centric Store Ops

URBN Urban Outfitters, Inc.; New Orleans (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discounts

PTO

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in New Orleans is seeking a Key Holder who collaborates with the store management team to supervise daily store operations and drive sales through genuine customer connections.

You will support opening/closing activities, uphold brand standards, and lead by example in delivering extraordinary service, omni-channel experiences, and upbeat team energy. This role requires flexibility to work nights, weekends, and holidays while staying focused on creating a fun,

Qualifications

• Passion for UObrand.
• Leadership experience and ability to motivate a team.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Actively participates as floor service leader, communicating daily sales goals and maintaining zone needs.
• Teach and share product knowledge, brand messaging, and exceptional customer interactions.
• Ensure omni-channel orders are processed timely and accurately; uphold safety, inventory accuracy, and store profitability.

Skills

Leadership experience

Team player

Flexible hours

Brand passion

Job description

URBN Urban Outfitters, Inc. in New Orleans is seeking a Key Holder who collaborates with the store management team to supervise daily store operations and drive sales through genuine customer connections.

You will support opening/closing activities, uphold brand standards, and lead by example in delivering extraordinary service, omni-channel experiences, and upbeat team energy. This role requires flexibility to work nights, weekends, and holidays while staying focused on creating a fun,