Brand Experience Key Holder — Lead, Inspire & Drive Sales

Urban Outfitters; Miry Brook (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Danbury, CT is seeking a Key Holder to support store management in daily operations, drive sales, and deliver genuine customer connections while maintaining brand standards. You will lead by example, share product knowledge, assist with omni-channel service (MPOS, POS, curbside pickup), and help the team meet sales goals while upholding safety and inventory controls.

This role offers opportunities for growth in a fast-paced retail environment with flexible hours, weekend and

Qualifications

• Passion for UObrand.
• Leadership experience and ability to lead by example.
• Team player with strong interpersonal skills.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example in delivering extraordinary service and capturing customer feedback to improve interactions.
• Delivers a seamless omni-channel shopping experience using MPOS/POS and curbside pickup.

Skills

Leadership experience

Team player

Brand passion

Flexible hours

Willingness to learn

Job description

Urban Outfitters in Danbury, CT is seeking a Key Holder to support store management in daily operations, drive sales, and deliver genuine customer connections while maintaining brand standards. You will lead by example, share product knowledge, assist with omni-channel service (MPOS, POS, curbside pickup), and help the team meet sales goals while upholding safety and inventory controls.

This role offers opportunities for growth in a fast-paced retail environment with flexible hours, weekend and