Brand Experience Key Holder: Lead Sales & Store Ops

Urban Outfitters; Malibu (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Malibu, CA is seeking a Key Holder to collaborate with store management on daily operations and deliver energetic service. You will drive sales through genuine customer connections and uphold brand standards while supporting omni-channel shopping experiences such as MPOS, POS, and curbside pickup.

The role emphasizes leadership, training of new hires, and maintaining visual and operational standards to ensure a seamless customer journey and store profitability.

Qualifications

• Passion for UObrand and fitting into the Urban Outfitters culture.
• Proven leadership experience within a retail environment.
• Ability to collaborate as part of a team and support peers.
• Willingness to work nights, weekends, and holidays as needed.
• Demonstrated eagerness to learn and grow with the company.

Responsibilities

• Act as a brand representative reflecting company values and service culture.
• Lead by example to deliver extraordinary customer interactions and drive sales.
• Support omni-channel experiences using MPOS, POS, and curbside/in-store pickup.
• Participate as a floor service leader, communicate goals, and mentor teammates.
• Maintain store operations, replenishment, and visual standards to support profitability.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Malibu, CA is seeking a Key Holder to collaborate with store management on daily operations and deliver energetic service. You will drive sales through genuine customer connections and uphold brand standards while supporting omni-channel shopping experiences such as MPOS, POS, and curbside pickup.

The role emphasizes leadership, training of new hires, and maintaining visual and operational standards to ensure a seamless customer journey and store profitability.