Product Guide III: Customer Experience Lead

Rivian Automotive

Miami (FL)

On-site

USD 29,000 - 34,000

Full time

7 days ago

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Job summary

Rivian in Miami, FL is seeking a Product Guide III to be the face of the brand, delivering intuitive and engaging experiences from initial engagement to vehicle delivery. You will educate customers, demonstrate Rivian capabilities, and collaborate with the team to exceed expectations while maintaining premium store standards.

This role demands strong customer service, flexibility, and a passion for premium retail experiences.

Qualifications

2+ years’ experience in customer service, automotive, field marketing, sales, education, or hospitality environment preferred.
At least 18 years of age. Must be 21+ to operate Rivian vehicles.
High School Diploma, GED, or equivalent required.
Flex schedule to support nights, weekends and/or holidays; travel as needed for market launches.
Experience using POS and CRM software preferred; Google Workspace knowledge helpful.
Valid driver's license in residence state; no major driving violations in the last 3 years; MV R monitoring may apply.
Must obtain sales/notary/food handling licenses within 90 days if applicable in location.

Responsibilities

Welcome, engage, and educate customers with a positive, inclusive experience.
Achieve KPIs: leads, capture rate, lead-to-drive rate, sales orders, and NPS results.
Interact with customers to tailor an individualized demonstration and delivery experience.
Support brand initiatives: demand/lead gen, product demos, trips, and events.
Maintain up-to-date product knowledge and operate POS and CRM tools effectively.
Uphold premium retail standards and assist with event production and store upkeep.