Brand Experience Associate — Omni‑Channel Retail

Banana Republic; Hyannis (MA); On-site; USD 20,664 - 24,108; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver exceptional service. You will educate on products, loyalty programs, and guide customers through an omni-channel shopping experience.

Ideal candidates are customer-focused, retail-driven, and capable of working a flexible schedule including holidays and weekends. The role involves standing on the sales floor, assisting with fitting rooms, and supporting store operations.

Qualifications

• Demonstrated customer service experience in retail or similar environment.
• Strong communication and interpersonal skills.
• Ability to drive sales through suggestive selling and loyalty education.
• Comfortable using retail technology and POS systems.
• Able to work in a fast-paced retail setting and meet store goals.
• Physical ability to stand, walk, and lift up to 30 lbs.

Responsibilities

• Engage with customers to provide excellent service and build brand loyalty.
• Educate customers about loyalty programs and store promotions.
• Drive sales through suggestive selling and product knowledge.
• Utilize omnichannel tools to enhance the customer experience.
• Support store operations on the sales floor, fitting room, and cash wrap.
• Maintain a neat, organized workspace and handle transactions professionally.
• Handle customer issues courteously and resolve problems.
• Contribute to achieving personal and store goals.

Skills

Customer service

Communication

Retail experience

Teamwork

Sales skills

Technology literacy

Tools

POS system

Job description

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver exceptional service. You will educate on products, loyalty programs, and guide customers through an omni-channel shopping experience.

Ideal candidates are customer-focused, retail-driven, and capable of working a flexible schedule including holidays and weekends. The role involves standing on the sales floor, assisting with fitting rooms, and supporting store operations.