Brand Experience Associate — Omnichannel Retail & Loyalty

Banana Republic

Milpitas (CA)

On-site

USD 2,103,000 - 2,995,000

Full time

11 hours ago
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Benefits offered by this job

Merchandise discount
Competitive PTO
Volunteer hours
401(k) with match
Employee stock purchase plan
Health/dental/vision/life insurance

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience through knowledge of products and omnichannel tools.

You’ll educate, inform and inspire customers while collaborating with leadership to achieve store goals. This role requires a passion for retail, strong communication and flexibility for holiday, evening, overnight and weekend shifts.

Qualifications

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Passionate about retail and thrive in a fastpaced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about our loyalty programs.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues/returns courteously and professionally.
  • Execute operational processes effectively and efficiently.

Skills

Customer service
Communication
Retail tech
Omnichannel
Upselling
Team collaboration
Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience through knowledge of products and omnichannel tools.

You’ll educate, inform and inspire customers while collaborating with leadership to achieve store goals. This role requires a passion for retail, strong communication and flexibility for holiday, evening, overnight and weekend shifts.

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