Brand-Driven Café General Manager

Hard Rock Hotel & Casino Ottawa; San Antonio (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Employee benefits package

Career development opportunities

Job summary

Hard Rock International is seeking a General Manager for a cafe with primary responsibility for leading operations, driving guest satisfaction, and achieving financial goals. The role requires strong leadership, strategic thinking, and a deep commitment to brand standards across the cafe team.

The GM will mentor both management and hourly staff, foster a guest-first culture, and collaborate with other departments to drive growth and excellence in service.

Qualifications

• Minimum 10 years of hospitality experience, including restaurant front-line operations.
• Bachelor’s Degree in HRM or Culinary preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to coach and develop teams.

Responsibilities

• Grow the business by achieving consistent year-over-year entrée counts.
• Lead cafe operations while meeting brand standards and financial goals.
• Set guest satisfaction standards and ensure guest-first service.
• Develop and coach management and hourly team members.
• Collaborate cross-functionally to implement brand initiatives.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Guest service excellence

Multi-language

Education

Bachelor’s Degree in HRM or Culinary

Job description

Hard Rock International is seeking a General Manager for a cafe with primary responsibility for leading operations, driving guest satisfaction, and achieving financial goals. The role requires strong leadership, strategic thinking, and a deep commitment to brand standards across the cafe team.

The GM will mentor both management and hourly staff, foster a guest-first culture, and collaborate with other departments to drive growth and excellence in service.