Senior Café Manager: Lead Guest Experience & Growth

141 Hard Rock Cafe International (STP) Inc; Washington (District of Columbia); Sur place; USD 100 000 - 150 000; Plein temps

Résumé du poste

Hard Rock Cafe International (STP) Inc is seeking an Assistant General Manager to support the General Manager in upholding brand standards, driving performance, and leading a diverse cafe team in Washington, DC. The role emphasizes financial stewardship, guest satisfaction, and developing a high-performing staff.

You will mentor management, collaborate with Sales to execute marketing plans, and ensure safety and policy compliance while delivering exceptional guest experiences.

Qualifications

• Minimum 10 years of experience in the hospitality industry.
• Bachelor's Business Degree or entrepreneurial hospitality leadership.
• Strong leadership, communication, and problem-solving skills.

Responsabilités

• Lead cafe operations and mentor management staff.
• Drive sales growth and implement the cafe's sales & marketing plan.
• Uphold brand standards and guest satisfaction to meet/exceed expectations.
• Collaborate with the General Manager to develop a high-performing team and culture.

Connaissances

Leadership

Interpersonal skills

Communication

Problem solving

Formation

Bachelor's Business Degree or entrepreneurial hospitality leadership

Description du poste

Hard Rock Cafe International (STP) Inc is seeking an Assistant General Manager to support the General Manager in upholding brand standards, driving performance, and leading a diverse cafe team in Washington, DC. The role emphasizes financial stewardship, guest satisfaction, and developing a high-performing staff.

You will mentor management, collaborate with Sales to execute marketing plans, and ensure safety and policy compliance while delivering exceptional guest experiences.