Brand Ambassador & Customer Experience Lead

Macy's, Inc.; Waldorf (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for designated brands, communicating customer needs to leadership and vendors, and executing merchandising initiatives.

Full-time role with hours dependent on business needs. Macy's offers competitive pay, health benefits, a 401(k) match, paid time off, holidays, and development opportunities in a dynamic retail

Qualifications

• Minimum 1 year previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Flexible availability including weekends and holidays.

Responsibilities

• Provide an exceptional customer experience with the customer as the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, personal stylists, and store leadership.
• Ensure sales floor is neat and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer-facing vendor sponsored events with vendor partners to meet goals.
• Be proficient in Macy's POS systems to wrap up sales.
• Foster an inclusive environment strengthening relationships with colleagues and customers.

Job description

Macy's, Inc. is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for designated brands, communicating customer needs to leadership and vendors, and executing merchandising initiatives.

Full-time role with hours dependent on business needs. Macy's offers competitive pay, health benefits, a 401(k) match, paid time off, holidays, and development opportunities in a dynamic retail