Brand & Customer Experience Advocate

Macy's; Moreno Valley (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build repeat clientele, and act as the expert for designated brands in-store. Hours vary by business needs and eligibility for benefits are noted.

Join a dynamic team with comprehensive health benefits, a 401(k) match, holidays, PTO, and learning opportunities. Strong communication and customer service skills are essential.

Qualifications

• 1 year of selling or retail experience required.
• Excellent verbal and written communication skills.
• Comfort with computers, mobile devices, and store tech.

Responsibilities

• Provide an exceptional customer experience with the customer as priority.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, stylists, and store leadership.
• Keep sales floor neat, signed, and merchandised for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin.

Skills

Customer relationship building

Upselling

Communication skills

Teamwork

Time management

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build repeat clientele, and act as the expert for designated brands in-store. Hours vary by business needs and eligibility for benefits are noted.

Join a dynamic team with comprehensive health benefits, a 401(k) match, holidays, PTO, and learning opportunities. Strong communication and customer service skills are essential.