Brand Sales Advocate & Customer Experience Lead

Macy's; Paramus (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and building a loyal client base. You will collaborate with personal stylists, store leadership, and vendor communities to execute merchandising initiatives and events.

This full-time role emphasizes strong customer service, relationship-building, and brand-specific outreach. The position offers competitive pay, benefits, and opportunities for growth within Macy's.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Must be comfortable with the use of computers, mobile devices, and radio frequency equipment.
• Excellent verbal and written communication and interpersonal skills.
• Flexible availability, including days, evenings, weekends and holidays.
• Ability to communicate and present information to customers, peers, and all levels of management.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with partnership of vendor community.

Skills

Relationship building

Customer service

Time management

Communication skills

Independent work

Retail experience

Tech literacy

Flexibility

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and building a loyal client base. You will collaborate with personal stylists, store leadership, and vendor communities to execute merchandising initiatives and events.

This full-time role emphasizes strong customer service, relationship-building, and brand-specific outreach. The position offers competitive pay, benefits, and opportunities for growth within Macy's.