Brand Ambassador & Customer Experience Pro

Macy's; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador who connects with customers, shares vendor product knowledge, and drives sales by upselling and building a loyal clientele. You will be the expert for the brands you represent and collaborate with store leadership to deliver outstanding service.

Responsibilities include greeting customers, recommending items, coordinating vendor events, and maintaining a neat, well-signed sales floor while supporting a positive, inclusive environment for colleagues and customers

Qualifications

• Minimum 1 year selling or retail experience.
• Strong customer service orientation.
• Ability to upsell and build relationships.

Responsibilities

• Provide an exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, stylists, and store leadership.
• Keep sales floor neat, signed for sales and markdowns.
• Plan and lead vendor events to increase sales.
• Operate Macy's POS systems to complete sales.
• Foster inclusive environment and authentic connections with colleagues, customers, communities.

Skills

Customer service

Upselling

Communication

Time management

Tools

POS system

Job description

Macy's is seeking an Ambassador who connects with customers, shares vendor product knowledge, and drives sales by upselling and building a loyal clientele. You will be the expert for the brands you represent and collaborate with store leadership to deliver outstanding service.

Responsibilities include greeting customers, recommending items, coordinating vendor events, and maintaining a neat, well-signed sales floor while supporting a positive, inclusive environment for colleagues and customers