Brand Associate: Elevate Customer Experience & Sales

Old Navy; Troy (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Employee stock purchase plan

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers. You will educate customers about products, provide exceptional service, and work with leadership to deliver a best-in-class in-store experience using omni-channel tools.

You’ll engage customers, promote loyalty programs, and support the team in a fast-paced retail environment, including holiday and weekend shifts. Join a team that values authentic, friendly service and collaboration.

Qualifications

• Excellent communication with customers and team.
• Customer-focused service mindset for delivering an exceptional in-store experience.
• Ability to thrive in a fast-paced retail environment.
• Flexible to work during holidays, evenings, overnights, and weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Team player

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers. You will educate customers about products, provide exceptional service, and work with leadership to deliver a best-in-class in-store experience using omni-channel tools.

You’ll engage customers, promote loyalty programs, and support the team in a fast-paced retail environment, including holiday and weekend shifts. Join a team that values authentic, friendly service and collaboration.