Brand Associate: Fashion Retail & Customer Experience

Old Navy; St. Louis (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Employee stock purchase plan

Insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will engage with shoppers, deliver excellent service, educate on products, and help create brand loyalty through an omni-channel experience.

You’ll collaborate with leadership to deliver a best-in-class customer experience, guide product education, and support store operations on the sales floor, in fitting rooms, at the cash wrap, and in back-of-house tasks as needed.

Qualifications

• Must be at least 16 years old.
• Legally authorized to work in the United States.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Willing to learn and use technology tools (mobile devices, apps, registers).

Responsibilities

• Consistently treat customers and coworkers with respect to foster a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as needed.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail passion

Problem solving

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will engage with shoppers, deliver excellent service, educate on products, and help create brand loyalty through an omni-channel experience.

You’ll collaborate with leadership to deliver a best-in-class customer experience, guide product education, and support store operations on the sales floor, in fitting rooms, at the cash wrap, and in back-of-house tasks as needed.