Brand Ambassador & Upsell Specialist

Web Scribble; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Paid holidays

Health benefits

Job summary

Macy’s is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell and build a repeat clientele while serving as the expert for the brand you represent, translating customer needs to leadership and vendor partners.

Full-time roles offer a dynamic, inclusive environment with competitive pay, comprehensive health benefits, a 401(k) match, paid time off, and holidays.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Sales skills

Excellent communication

Time management

Relationship building

Positive attitude

Job description

Macy’s is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell and build a repeat clientele while serving as the expert for the brand you represent, translating customer needs to leadership and vendor partners.

Full-time roles offer a dynamic, inclusive environment with competitive pay, comprehensive health benefits, a 401(k) match, paid time off, and holidays.