Brand Sales Ambassador - Upsell & Clientele Builder

Macy's; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Learning and development

Merchandise discounts

Incentives

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to connect with customers, share vendor product knowledge, and upsell while building repeat clientele. You will work with personal stylists, store leadership, and vendors to execute merchandising initiatives and deliver an outstanding shopping experience.

Full-time role with variable hours, opportunities for growth, competitive pay, comprehensive benefits, and a supportive team culture that values inclusion and community involvement.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Excellent verbal and written communication and interpersonal skills.
• Flexible availability, including weekends and holidays with regular, dependable attendance and punctuality.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events and partner with vendor community to meet goals.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills

Customer service

Upselling

Relationship building

Communication

Time management

Tools

POS systems

RF equipment

Mobile devices

Job description

Macy's is seeking an Ambassador to connect with customers, share vendor product knowledge, and upsell while building repeat clientele. You will work with personal stylists, store leadership, and vendors to execute merchandising initiatives and deliver an outstanding shopping experience.

Full-time role with variable hours, opportunities for growth, competitive pay, comprehensive benefits, and a supportive team culture that values inclusion and community involvement.