Brand Ambassador & Sales Growth Specialist

Macy's; San Bernardino (CA); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Résumé du poste

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor knowledge to upsell and suggest additional items. You will cultivate repeat clientele and serve as the expert for the brands you represent, coordinating with leadership and vendors on merchandising initiatives.

Full-time colleagues are scheduled for 30+ hours per week; hours vary with business needs. The role emphasizes a dynamic, inclusive environment with growth opportunities and benefits.

Qualifications

• Minimum 1 year selling or retail experience preferred.
• Ability to greet customers, make product recommendations, and upsell.
• Comfort with computers, mobile devices, and POS systems.

Responsabilités

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer facing vendor sponsored events with vendor partnerships.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Connaissances

Customer service

Upselling

Communication

Teamwork

Formation

High school diploma

Outils

POS systems

Mobile devices

Description du poste

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor knowledge to upsell and suggest additional items. You will cultivate repeat clientele and serve as the expert for the brands you represent, coordinating with leadership and vendors on merchandising initiatives.

Full-time colleagues are scheduled for 30+ hours per week; hours vary with business needs. The role emphasizes a dynamic, inclusive environment with growth opportunities and benefits.